Sga2

Quality System

Our Quality Methodology :

In 1997 we made a commitment to achieving ISO 9000 certification. We asked an independent organization called TÜV to check our procedures and verify that we do adhere to the rules and quality control procedures in the management of our services.

• To define the quality control objectives,
• To describe the processes that we put in place to achieve our quality goals,
• To verify regularly that the processes are followed to maintain quality control.

The value of a quality claim depends on the quality goals that are publicly committed. Our goals are the following :

• Ensuring that all necessary administrative steps are successfully accomplished to keep in force the IP titles which have been entrusted to us.
• Searching for the best fees while minimizing risk.
• Simplifying as much as possible the use of the service for our clients.
• Adapting our interface to our clients’ needs rather than requiring that they adapt to us.
• Quickly respond to our clients requests.
• Efficiently informing clients with accurate and easy to understand information to give them peace of mind and satisfactory results.

These goals and the proceesses to achieve them are verified by the external auditors.